Terms & Conditions

Our services may include:

• Residential Cleaning
• Deep Cleaning
• Move-In / Move-Out Cleaning
• Airbnb / Short-Term Rental Cleaning
• Commercial Cleaning
• House Support
• Support Cleaning for Seniors

The specific services and tasks included in each appointment will be agreed upon with the customer before the service.

Submitting a quote request through the KANNIE website does not automatically create a booking or guarantee availability.

KANNIE may contact the customer to discuss their cleaning needs, property details, preferred date, service requirements, and pricing.

A booking is confirmed only after KANNIE and the customer have agreed on the service, date, time, fixed price, and required deposit.

KANNIE provides fixed-price service quotes based on factors including:

• Property size
• Number of bedrooms and bathrooms
• Type of cleaning requested
• Condition of the property
• Scope of work
• Special cleaning requirements communicated by the customer

The agreed fixed price applies to the agreed scope of work.

If the condition of the property is significantly different from the information provided when the quote was prepared, KANNIE may recommend an adjustment to the service price.

Any revised price must be discussed with and approved by the customer before additional work is performed.

KANNIE will not intentionally surprise customers with an unexpected price increase.

A 25% deposit is required to secure a confirmed appointment.

The deposit is applied toward the total service price.

The remaining balance is due according to the payment arrangement agreed upon with KANNIE and is generally due upon completion of the cleaning service.

Customers are responsible for:

• Providing accurate information when requesting a quote.
• Providing reasonable access to the property at the scheduled appointment time.
• Informing KANNIE of special cleaning requirements or conditions that may affect the service.
• Securing valuable, fragile, or personal belongings that require special care.
• Informing KANNIE of any known hazards or safety concerns before the appointment.

Customers must ensure that KANNIE has access to the property at the scheduled appointment time.

If KANNIE arrives at the scheduled location and cannot enter because access was not provided, the customer is unavailable, or required access arrangements were not made, the appointment may be considered a cancellation.

In this situation, the 25% deposit will be non-refundable because KANNIE has reserved the appointment time and incurred travel and related costs.

Customers should contact KANNIE as soon as possible if they anticipate an access issue.

KANNIE will make reasonable efforts to provide a thorough and professional cleaning.

Certain stains, buildup, discoloration, damage, or other conditions may not be completely removable without risking damage to the property.

KANNIE will not use cleaning methods or products that we reasonably believe could damage a surface.

KANNIE takes reasonable care when providing cleaning services.

Customers should inform KANNIE about existing damage, fragile items, delicate surfaces, or other conditions requiring special care before cleaning begins.

KANNIE is not responsible for pre-existing damage, normal wear and tear, defects, or damage resulting from improperly installed, weakened, or defective items.

If a customer believes damage occurred during a cleaning service, they should contact KANNIE as soon as reasonably possible so the matter can be reviewed.

KANNIE reserves the right to decline or stop a cleaning service if conditions at the property are reasonably considered unsafe for the cleaner or others.

This may include hazardous materials, dangerous conditions, or situations requiring specialized cleaning that KANNIE does not provide.

If a service cannot safely be completed, KANNIE will communicate with the customer regarding the situation.

Commercial cleaning services may be provided to offices, clinics, businesses, construction or renovation projects, rental properties, and other commercial premises.

Commercial service pricing may be based on:

• Size and type of premises
• Cleaning frequency
• Scope of work
• Condition of the premises
• Required service schedule
• Special cleaning requirements

KANNIE may request a site walkthrough, photos, or additional information before providing a final commercial quote.

For recurring commercial services, the customer and KANNIE will agree upon the cleaning schedule, scope of work, pricing, and payment terms before services begin.

Any changes to the agreed scope, frequency, or requirements may result in a change to the service price. Any price change will be communicated and agreed upon before the additional or changed services are performed.

For ongoing commercial relationships, KANNIE may provide a separate Commercial Cleaning Service Agreement containing the specific terms agreed upon between KANNIE and the business.

If you have a concern regarding a completed service, please contact KANNIE as soon as possible.

We will review the concern and work with you to determine an appropriate resolution.

KANNIE may request permission to photograph or record completed cleaning work for portfolio, social media, website, or marketing purposes.

Photos or videos will only be used for these purposes when the customer has provided the appropriate consent.

Cancellations and rescheduling are subject to the KANNIE Professional Cleaning Cancellation Policy.

Customers are encouraged to provide at least 48 hours' notice whenever they need to cancel or reschedule an appointment.

If a customer requests a change to an already confirmed appointment, including a change to the date, time, service, or other agreed details, KANNIE will confirm the updated details with the customer.

Any change that affects the service price will be communicated and agreed upon before the updated service is provided.

KANNIE Professional Cleaning is committed to providing professional and respectful service.

We ask customers to maintain a safe and respectful environment for KANNIE staff and service providers.

KANNIE Professional Cleaning may update these Terms & Conditions from time to time to reflect changes to our services or business practices.

The most current version will be available on our website with the applicable Last Updated date.

These Terms & Conditions are governed by the applicable laws of Ontario, Canada.

KANNIE Professional Cleaning

Phone: 613-978-9693

Email: kannieprocleaning@gmail.com

Website: kanniecleaning.ca

Service Area: Ottawa & surrounding areas

Last Updated: September 14, 2026