Cancellation Policy
KANNIE Professional Cleaning understands that plans can change. Our cancellation policy helps protect both our customers and the time reserved for each appointment.
CANCELLATION OR RESCHEDULING WITH 48 HOURS OR MORE NOTICE
Customers who cancel or reschedule an appointment at least 48 hours before the scheduled appointment time will receive a refund of their 25% deposit.
The deposit will be returned within 24 hours of the cancellation.
CANCELLATION OR RESCHEDULING WITH LESS THAN 48 HOURS NOTICE
If an appointment is cancelled or rescheduled less than 48 hours before the scheduled appointment time, the 25% deposit is non-refundable.
This includes same-day cancellations and cancellations where the customer does not provide sufficient notice.
PROPERTY ACCESS / LOCKOUTS
If KANNIE arrives at the scheduled appointment location and is unable to access the property because the customer is unavailable, access was not provided, or required access arrangements were not made, the appointment may be treated as a cancellation.
In this situation, the 25% deposit is non-refundable because KANNIE has reserved the appointment time and incurred travel and related costs.
EMERGENCIES
KANNIE understands that genuine emergencies can occur.
KANNIE may, at its discretion, consider an exception to this policy in exceptional circumstances. Any exception is determined on a case-by-case basis and is not guaranteed.
CONTACT US
If you need to cancel or reschedule an appointment, please contact KANNIE Professional Cleaning as soon as possible.
Phone: 613-978-9693
Email: kannieprocleaning@gmail.com
Last Updated: September 14, 2026